Root & Vessel

Review our planter FAQs for more info on products, ordering, shipping, our rewards program, and more.

Root & Vessel Help Center

What is Artstone material?

What is a Water-Minder?

How do your self-watering planters prevent overwatering & underwatering?

Do I need a saucer or tray when using your planters indoors?

I ordered two of the same planters. Why do they look different?

Which Root & Vessel planters are recyclable?

A certain product is out of stock online, will it be available again?

I need a replacement plug or other part, how do I get one?

Are Root & Vessel planters eco-friendly?

Are Root & Vessel planters food safe?

My rail planter doesn't fit my railing perfectly, what can I do?

How do I find the size / dimensions of the pot or planter I'm interested in?

How should I pot my plant?

Do you sell saucers or trays?

Can I buy your products locally on in a store?

How much does my pot or planter weigh?

How do I install and hang the Ella Wall Planter?

Do you sell mounting brackets?

Product Info

Do you offer free shipping?

Can I return or exchange an item?

When will I receive my order?

My order arrived, but it was damaged, missing parts, or the wrong item. What do I do?

Do you offer expedited shipping options?

Can I ship to a P.O. Box?

Do you ship outside the United States?

Shipping & Returns

How can I change or cancel my order?

How do I track my order?

Where can I purchase your products near me?

Which payment options do you accept?

Do you sell gift cards?

Can you help me place an order?

Do you offer bulk discounts or wholesale pricing?

What discounts or promos are available?

Orders & Payment

What is the Root & Vessel Rewards Program?

How do I earn reward points?

Where can I see how many points I have accumulated?

Why didn't I receive my points for creating an account, writing a review, or other activity?

When can I redeem my points?

How do I redeem my points?

Can I combine my reward points with other promo codes?

Do my reward points or redeemed rewards expire?

How do I reach the Root & Vessel Insider & VIP tiers?

What are the benefits of being a Root & Vessel Insider or VIP?

Will I ever lose Root & Vessel Insider or VIP status?

Can I transfer my points to another account?

How do I earn points for my product reviews?

Why are some of my points pending?

Rewards Program

What qualifies as a successful referral?

Why did I receive an error when trying to refer someone?

Why is my friend unable to redeem their discount code?

Why didn't I receive points for my referral?

Refer a Friend

I would like to sell your products in my store, what are the requirements?

What services do you offer for business or interior designers?

Do you have a retail location?

What if I have a question or issue that isn't answered here?

Misc.

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Product Info

Shipping & Returns

Orders & Payment

Rewards Program

Refer a Friend

Misc.